User insights at scale
Hear from every user, not just the vocal few
Listen in on their calls and watch how they move through your product—so you can see exactly where they adopt and where friction slows them down.
Conversational insights
Your insights, on demand
Turn all of your calls into a single source you can talk to. Ask what's working, what's not, and what you might be missing—then get back common patterns, knowledge gaps, and the moments that mattered most.
Quarterzip is constantly improving
Knowledge gaps detected early
If your agent is missing knowledge or struggling to help users, we suggest improvements for your to quickly approve.
FAQs
Can I track activation and adoption metrics?
Yes — all progress and sentiment data feed into your Activation Hub. You own the insight.
How often are insights updated?
Insights are updated in real time. Every new user action or session is reflected instantly in your Call Log, giving your team live visibility into how onboarding is performing.
Can Quarterzip agents improve itself overtime?
Yes. Quarterzip looks at the common topics that come up across your user calls and flags any agent knowledge gaps. For each gap, it either suggests a fix or prompts you for more information on that specific topic — so you always know exactly where to improve your agents' knowledge.
Can I coach my agent on a call?
Yes. Coaching calls allow you to walk through what your end users experience and stop it along the way to provide corrections. The agent will record those moments as actions to implement later.
Can I coach my call from an end-user call?
Yes. You can highlight moments insight end-user call transcripts and make direct updates to the agent’s knowledge to impliment in future calls.
Can I connect these insights to business outcomes?
Yes. The Activation Hub it shows how effectively your agents are resolving queries and escalating issues. We will also surface what topics are most frequently discussed and where better knowledge or product coverage would unlock more.
How do you handle sensitive or regulated data?
We follow industry standard security practices and support configurable data retention. Recordings and transcripts are optional, and you control how long data is stored. We align with ISO security standards.
Is it GDPR compliant?
100%. Data is processed securely and localized as needed.