Quarterzip is a cloud-based platform where you can access AI Video and Voice Agents delivered via the cloud, providing interactive onboarding, activation, and support experiences for customers, as well as access for your team to our Adoption hub, capturing customer challenges, support needs, and product feedback to inform continuous improvement.

In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your employer). When we say we, us, or our, we mean Quarterzip Operations Pty Ltd (ACN 670 422 590). 

These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You accept these Terms by: (a) clicking 'I Accept' or similar button; (b) signing an order form or agreement that incorporates these Terms. You cannot use our Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

For questions about these Terms, or to get in touch with us, please email: support@quarterzip.ai 

These Terms were last updated on 19 February 2026.

OUR DISCLOSURES

Please read these Terms carefully before you accept. We draw your attention to:

• our privacy policy (on our website) which sets out how we will handle your personal information;
• clause 7 (Liability) which sets out exclusions and limitations to our liability under these Terms. 

These Terms do not intend to limit your rights and remedies that cannot be excluded or limited by law.

1. Our Services
   
   1. We will provide access to our cloud‑hosted platform and related Services as described below:
      
      1. access to the ‘Quarterzip Platform’, including but not limited to; 
         
         1. access to an AI Video and Voice Agents delivered via the cloud, providing interactive onboarding, activation, and support experiences for customers; and
         2. access for your team to our Adoption hub, capturing customer challenges, support needs, and product feedback to inform continuous improvement.
   2. We will provide the Services to you in accordance with these Terms.
   3. If you require Support Services, you may request these by getting in touch with us by email.
   4. Unless we agree otherwise, Support Services cannot be used to support any other products or services, and does not include training, installation of software or hardware, software development or the modification, deletion or recovery of data or any on-site services.
   5. Where we require access to your premises or computer systems in order to provide our Services, you agree to provide us with such access free from risk to the safety of our employees and contractors.
   6. We will not be responsible for any other services unless expressly set out in these Terms. 
   7. We may make updates or improvements to the Services from time to time. 
   8. Account Registration and Eligibility:  You must ensure that all account information provided to us is accurate and kept up to date. You are responsible for maintaining control over your login credentials and for all activity on your account.
   9. Fair Use Thresholds: If we offer fair use, we consider two months of sequential call volume of your monthly call usage per month as the trigger beyond fair use. 
   10. Renewals and Tier Changes: Where usage exceeds your plan’s fair use thresholds consistently, we may recommend or automatically transition your account to the appropriate tier, after notifying you.
   11. Third Party Products or Services: Where you engage third parties to operate alongside our Services (for example, any third-party software systems you wish to integrate with our Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide.
   12. Variations: All variations that you request to our Services must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instructions or directions from you constitute a variation to the scope of our Services or our obligations under these Terms, then we will not be obliged to comply with such instructions or directions unless agreed in accordance with this clause.
2. Payment and Billing
   
   1. You agree to pay us the Services Fees displayed to you at the time of purchase on our website, or in any order form or other agreement that incorporates these Terms. All fees must be paid in advance by credit card or other permitted online payment method.
   2. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
   3. Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
3. Services Licence
   
   1. While you are an active customer of ours, and subject to your compliance with these Terms, we grant you a non-exclusive, non-transferrable and non-sublicensable right to use our Services (which may be suspended or revoked in accordance with these Terms). 
   2. You must not:
      
      1. access or use our Services in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;  
      2. interfere with or interrupt the supply of our Services, or any other person’s access to or use of our Services;  
      3. introduce any viruses or other malicious software code into our Services;  
      4. use any unauthorised or modified version of our Services, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to our Services;
      5. attempt to access any data or log into any server or account that you are not expressly authorised to access;  
      6. where we provide Cloud Services, use our Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
      7. circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or 
      8. access or use our Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
4. Availability, Disruption and Downtime
   
   1. While we strive to always make our Services available to you, we do not make any promises that these will be available 100% of the time. Our Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
   2. Our Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
   3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.
5. Intellectual Property and Data
   
   1. We own all intellectual property rights in our Services. This includes our software, copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property).
   2. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions. 
   3. For free users:
      1. We own all of Your Data from the moment you make it available through our Services. By using our Services, you irrevocably transfer and assign to us all rights, title and interest in Your Data. We may access, analyse, backup, copy, store, transmit, and otherwise use Your Data in any manner we determine.
      2. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur on various networks, and may be transferred unencrypted.
      3. You are responsible for (meaning we are not liable for):
         
         1. the integrity of Your Data on your systems, networks or any device controlled by you; and
         2. backing up Your Data before submitting it to our Services
      4. ‍We own all statistical data, whether anonymised or not, created from Your Data and usage of our Services. We may use such data for any purpose, including to provide and improve our Services, to develop new services or product offerings, to identify business trends, and for any other commercial purposes. We may make such data publicly available at our discretion.
   4. For paying users:
      
      1. We do not own any of Your Data, but when you make available any of Your Data into our Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data while you are a customer of ours (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:
         
         1. supply our Services to you (for example, to enable you to access and use our Services), and otherwise perform our obligations under these Terms;
         2. diagnose problems with our Services;
         3. improve, develop and protect our Services;
         4. send you information we think may be of interest to you based on your marketing preferences;
         5. perform analytics for the purpose of remedying bugs or issues with our Services; or
         6. perform our obligations under these Terms (as reasonably required). 
      2. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur on various networks, and may be transferred unencrypted.
      3. You are responsible for (meaning we are not liable for):
         
         1. the integrity of Your Data on your systems, networks or any device controlled by you; and
         2. backing up Your Data.
      4. When you use our Services, we may create anonymised statistical data from Your Data and usage of our Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve our Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.
      5. If you do not provide Your Data to us, it may impact your ability to receive our Services. We make available to our customers the ability to store (for their reference) any video screen recordings, audio recordings and transcripts conducted via the Quarterzip platform. Storing these artefacts enriches key functionality we offer you as part of the platform.
      6. If requested by you in writing or via the platform, we can disable any or all capture of video screen recordings and (or) audio recordings and (or) transcripts.
      7. You may also opt in to automatic data deletion after a defined period of retention of any of the above data types by letting us know in writing to support@quarterzip.ai
         
   5. ‍Copyright Infringement Complaints
      1. If you believe that your intellectual property rights have been infringed by our services, please send notices to support@quarterzip.ai that includes the following information:
         
         1. a description of the copyrighted work that you claim is being infringed;
         2. the location of the allegedly infringing material on our Platform;
         3. your contact information;
         4. a statement of good faith belief that the use is not authorised;
         5. a statement, under penalty of perjury, that the information is accurate and you are authorised to act on behalf of
         6. the copyright owner (if you are not the copyright owner); and
         7. your physical or electronic signature.
      2. We may delete or disable content that we believe violates these Terms or is alleged to be infringing.
6. Confidential Information and Personal Information
   
   1. While using our Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.
   2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.
   3. We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on our website, and applicable privacy laws. 
   4. You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent or where otherwise permitted by law).
   5. We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).
   6. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
   7. For users based in Australia:
      
      1. We collect, hold and disclose and use any Personal Information you provide to us in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
   8. For users based in New Zealand:
      
      1. We collect, hold and disclose and use any Personal Information you provide to us in accordance with the Information Privacy Principles contained in the Privacy Act 2020.
   9. For users based in the European Union, United Kingdom, and United States of America:
      
      1. Users of our free Services do not have any data processing terms with us. If you require data processing terms to be put in place, you should contact support@quarterzip.ai
7. Liability
   1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR, AND YOU RELEASE US FROM LIABILITY FOR, ANY LIABILITY CAUSED OR CONTRIBUTED TO BY, ARISING FROM OR IN CONNECTION WITH: 
      
      1. YOUR COMPUTING ENVIRONMENT (FOR EXAMPLE, YOUR HARDWARE, SOFTWARE, INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS SERVICES AND SYSTEMS); OR
      2. ANY USE OF OUR SERVICES BY A PERSON OR ENTITY OTHER THAN YOU.  
   2. REGARDLESS OF WHATEVER ELSE IS STATED IN THESE TERMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW: 
      
      1. NEITHER WE OR YOU ARE LIABLE FOR ANY CONSEQUENTIAL LOSS; 
      2. A PARTY’S LIABILITY FOR ANY LIABILITY UNDER THESE TERMS WILL BE REDUCED PROPORTIONATELY TO THE EXTENT THE RELEVANT LIABILITY WAS CAUSED OR CONTRIBUTED TO BY THE ACTIONS (OR INACTIONS) OF THE OTHER PARTY, INCLUDING ANY FAILURE BY THE OTHER PARTY TO MITIGATE ITS LOSS; 
      3. IN RESPECT OF ANY FAILURE OF THE SERVICES, OUR LIABILITY IS LIMITED (AT OUR DISCRETION) TO SUPPLYING OUR SERVICES AGAIN OR PAYING THE COST OF HAVING OUR SERVICES SUPPLIED AGAIN; AND
      4. OUR AGGREGATE LIABILITY TO YOU FOR ANY LIABILITY ARISING FROM OR IN CONNECTION WITH THESE TERMS WILL BE LIMITED TO THE AMOUNT OF ANY SERVICES FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
   3. For users based in Australia:
      
      1. Nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
   4. For users based in New Zealand:
      
      1. Nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Consumer Guarantees Act 1993. However, if you are a business, we and you agree that, to the maximum extent permitted by law, the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to these Terms or the supply of our Services, and it is fair and reasonable that we and you are bound by these Terms (including this clause).
   5. For users based in the United Kingdom:
      
      1. Nothing in these Terms limits any liability which cannot legally be limited, including Liability for:
         
         1. death or personal injury caused by negligence; and
         2. fraud or fraudulent misrepresentation.
   6. For users based in the United States of America:
      
      1. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
   
   ‍
8. Termination
   1. These Terms will commence on the date you accept its terms. 
   2. You may terminate at any time by cancelling your subscription through the platform. Your subscription will end at the end of the current billing cycle.
   3. We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as the unauthorised sharing of login details for our platform). If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your account and your access to our Services will end.
   4. We may terminate these Terms (meaning you will lose access to our Services) if:
      
      1. you fail to pay your Services Fees when they are due;
      2. you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
      3. you breach these Terms and that breach cannot be remedied; or
      4. you experience an insolvency event, including but not limited to:
         
         1. filing a petition for bankruptcy or being subject to an involuntary bankruptcy petition; m
         2. making an assignment for the benefit of creditors; 
         3. appointment of a receiver, trustee or custodian for your assets; 
         4. liquidation or winding up of your business; or 
         5. any similar proceeding under applicable insolvency or bankruptcy laws.
   5. Upon termination of these Terms:
      
      1. you must cease to use our Services ;
      2. we may delete or restrict access to Your Data after a reasonable period;
      3. you will not receive refunds for unused subscription periods unless required by law; and
      4. we will retain Your Data (including copies) as required by law or regulatory requirements.
   6. Termination of these Terms will not affect any other rights or liabilities that we or you may have.  
9. General 
   1. Amendment: We may update these Terms from time to time by posting revised Terms on our website or through the platform, unless you have entered into a separate written agreement with us that specifies otherwise. We will provide notice of material changes via email to your registered email address or through a prominent notice on the platform at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services and may terminate your subscription in accordance with clause 8.2.
   2. Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
   3. Disputes: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. 
      
      4. If the Dispute is not resolved at that initial meeting:
         
         
         1. where you are resident or incorporated in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
         2. where you are not resident or incorporated in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Sydney, New South Wales (Australia), before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.
   4. Electronic Acceptance: The Parties agree that these Terms may be accepted and executed electronically, including by clicking an "I Accept" or similar button, checking a box, or by using the Services after being presented with these Terms. Electronic signatures and records shall have the same force and effect as manual signatures and paper records.
      
   5. Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including our Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
   6. Survival: Clauses 5 to 8 will survive the termination or expiry of these Terms.
   7. Governing law: These Terms are governed by the laws of New South Wales (Australia), and any matter relating to these Terms is to be determined exclusively by the courts in New South Wales (Australia) and any courts entitled to hear appeals from those courts. 
   8. Subcontracting: We may subcontract the provision of any part of our Services without your prior written consent.  We agree that any subcontracting does not discharge us from any liability under these Terms and that we are liable for the acts and omissions of our subcontractor.
   9. Government End Users: If you are an agency, department, or other entity of the United States Government, the following additional terms apply:
      
      
      1. our Services were developed solely at private expense and is a “commercial item” as defined under the Federal Acquisition Regulation, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in the Federal Acquisition Regulation and their agency supplements; and
      2. all United States Government users of our Services will have only those rights that are granted to all other end users of our Services pursuant to these Terms.
   10. Severability: If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. The Parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.
   11. Illegal Requests: We reserve the right to refuse any request for or in relation to our Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.
   12. Publicity: You agree that we may advertise or publicise the fact you are a customer of ours, for example on our website or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.
   13. Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.
   14. Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your account.
   15. Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
   16. No Third-Party Rights: Nothing in these Terms confers upon any person other than us and you (and our and your respective successors or assigns) any rights, remedies, or liabilities.  
10. Definitions 
    1. In these Terms:
       
       1. Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of our Services will not constitute “Consequential Loss”.
       2. Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
       3. Personal Information means information that identifies an individual or can reasonably be used to identify an individual, either alone or in combination with other information.
       4. Services means the services we provide to you, as set out at the time of purchase on our website, or in any order form or other agreement that incorporates these Terms.
       5. Services Fees means the fees you agreed to pay to us to access our Services, as set out at the time of purchase on our website, or in any order form or other agreement that incorporates these Terms.
       6. Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving our Services or stored by or generated by your use of our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with our Services. Your Data does not include any data or information that is generated as a result of your usage of our Services that is a back-end or internal output or an output otherwise generally not available to users of our Services