Forward-deployed expertise, for every user
Coach Quarterzip from your best FDEs
Quarterzip has a coaching call with your team to learn your team's workflows, best practices, and product in depth. It uses these playbooks to scale support to every user, not just the ones with a dedicated human FDE.
Shaped by users' needs
By having a screen-sharing voice call with the user, Quarterzip understands how to best support their needs and goals specific to their tech environment and role.
Live user understanding in any tool
Provide every user the white-glove experience
Quarterzip sees the user's whole screen and responds to the live inputs and needs of the user. Users always get contextual responses given their actions.
FAQs
How does the agent know how to guide the user?
Quarterzip asks users to share their screens with them, allowing the agent to provide personalized and contextual guidance.
What is the Picture-in-Picture?
A floating, draggable modal that follows users through your product and beyond. Because it can see the screen, it guides users through third-party workflows too, explaining features and answering questions without breaking their flow.
Does the Picture-in-Picture take control of the user’s screen?
No. It never overrides input or moves the user’s cursor. It will provide users quick actions based on contextual cues or behaviour - surfacing relevant links or ready-to-copy text right when they need them. Users stay fully in control while getting exactly the help they need.
Can I track activation and adoption metrics?
Yes — all progress and sentiment data feed into your Activation Hub. You own the insight.
Can I connect these insights to business outcomes?
Yes. The Activation Hub it shows how effectively your agents are resolving queries and escalating issues. We will also surface what topics are most frequently discussed and where better knowledge or product coverage would unlock more.
How do you handle sensitive or regulated data?
We follow industry standard security practices and support configurable data retention. Recordings and transcripts are optional, and you control how long data is stored. We align with ISO security standards.
Is it GDPR compliant?
100%. Data is processed securely and localized as needed.