Troubleshooting, built in
Every agent is a product expert
We help the moment users get stuck — drawing on our deep knowledge of your product to diagnose the problem and walk them through the fix live.
Beyond your product's walls
Support across every tool the job touches
Quarterzip sees and guides across multiple applications, so it can support the whole workflow — not just the part that happens inside your product.
FAQs
How does the agent know how to guide the user?
Quarterzip asks users to share their screens with them, allowing the agent to provide personalized and contextual guidance.
What is the Picture-in-Picture?
A floating, draggable modal that follows users through your product and beyond. Because it can see the screen, it guides users through third-party workflows too, explaining features and answering questions without breaking their flow.
Does the Picture-in-Picture take control of the user’s screen?
No. It never overrides input or moves the user’s cursor. It will provide users quick actions based on contextual cues or behaviour - surfacing relevant links or ready-to-copy text right when they need them. Users stay fully in control while getting exactly the help they need.
Can I track activation and adoption metrics?
Yes — all progress and sentiment data feed into your Activation Hub. You own the insight.
Can I connect these insights to business outcomes?
Yes. The Activation Hub it shows how effectively your agents are resolving queries and escalating issues. We will also surface what topics are most frequently discussed and where better knowledge or product coverage would unlock more.
How do you handle sensitive or regulated data?
We follow industry standard security practices and support configurable data retention. Recordings and transcripts are optional, and you control how long data is stored. We align with ISO security standards.
Is it GDPR compliant?
100%. Data is processed securely and localized as needed.